18 days
PPP program delivery
Delivered PPP payments capability in 18 days, enabling $10B in loans and protecting 100K+ jobs.
Technical Program Manager
Payments infrastructure and platform delivery at enterprise scale.
15+ years leading large-scale payments and financial systems for millions of users. I partner with engineering and product leadership to define roadmaps, manage dependencies, and deliver reliable, high-velocity outcomes in ambiguous environments.
- Focus
- Payments & financial systems delivery
- Strength
- Cross-functional execution & risk governance
- Approach
- Data-driven delivery with executive visibility
About
Technical Program Manager with 15+ years of experience, including 12+ years leading large-scale payments and financial systems. I drive clarity in complex environments by aligning stakeholders, managing dependencies, and improving delivery velocity and system reliability.
My background spans Intuit, Apple, Johnson & Johnson, Vineti, and Fiserv—delivering customer-facing platform capabilities, release engineering transformations, and programs where compliance, scale, and speed all matter.
- End-to-end delivery ownership from roadmap through production readiness
- Cross-functional leadership across engineering, product, QA, and operations
- Dashboards and KPI frameworks for release health, incidents, and delivery progress
- Risk management, dependency management, and compliance governance
Career Highlights
Selected outcomes from payments and platform programs at scale.
<10 min
Deployment time reduction
Reduced deployment windows from ~2 hours to under 10 minutes for high-volume transaction systems.
98%
Environment stability
Improved development environment stability from 50% to 98% through standardized provisioning and ownership.
+20%
Engineering productivity
Increased engineering productivity ~20% by eliminating release bottlenecks and stabilizing development environments.
Case Studies
Representative programs demonstrating scope, leadership approach, and measurable results.
Crisis program management
PPP payments at national scale
Stood up PPP payments capability in 18 days during a time-critical regulatory window—coordinating engineering, compliance, and operations while enabling $10B in loans and protecting 100K+ jobs.
- Aligned executive stakeholders under compressed timelines
- Managed cross-team dependencies and daily execution risk
- Delivered audit-ready, production-grade payments capability on deadline
Release engineering
High-volume deployment modernization
Led a multi-team initiative to transform ~2-hour deployment windows into sub-10-minute releases for high-volume transaction systems, with improved governance and rollback safety.
- Reduced production incidents 15% through risk-based release governance
- Aligned engineering teams on a consistent, predictable release model
- Built dashboards for release health and leadership visibility
Platform delivery
Delivery recovery & environment stability
Restored on-time delivery for platforms with 100% slipped releases while stabilizing development environments and raising engineering throughput.
- Introduced governance, dashboards, and capacity planning
- Improved environment stability from 50% to 98%
- Measured ~20% productivity gain by removing release bottlenecks
Ealu.ai · Product delivery
Intake Flow
Conceived, scoped, and delivered a patient intake platform that builds a medical profile from uploaded records and autocompletes blank intake forms—combining React, FastAPI, Claude AI, and cloud deployment on Fly.io with CI/CD from GitHub Actions.
- End-to-end ownership from problem definition through hosted production demo
- Supports PDF, Word, and image uploads with AI-assisted field detection and autofill
- Progressive web app with secure auth, review workflow, and downloadable completed forms
Create test data and try the app here · Live walkthrough and GitHub source review available upon request.
TPM Toolkit
Core competencies and methods applied across payments, platform, and product delivery programs.
Program execution
- End-to-end delivery ownership
- Roadmap sequencing & prioritization
- Dependency & risk management
- Compliance & governance frameworks
Operating cadence
- Agile delivery & SDLC improvement
- Executive status & stakeholder alignment
- Release health & incident KPI dashboards
- Capacity planning & delivery visibility
Technical fluency
- Payments & financial systems
- CI/CD & release engineering
- Platform scalability & production readiness
- Architecture alignment & deployment safety
Tools & certifications
- Jira (administration), Confluence, Trello
- SAFe® 5 Release Train Engineer (RTE)
- Certified Scrum Master (CSM)
- ITIL® Foundation
Resume
Full resume for recruiters and hiring managers. Download the PDF or review the experience snapshot.
Download resume (PDF)Experience snapshot
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Founder / Technical Program Manager
Platform and product delivery for Ealu.ai, including Intake Flow—a patient intake app with AI-assisted form autofill (React, FastAPI, Fly.io). Happy to provide a live demo and GitHub code walkthrough upon request.
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Lead Technical Program Manager
Cross-functional program delivery in a regulated enterprise environment.
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Lead Technical Program Manager
Platform and product programs supporting cell and gene therapy operations.
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Senior Technical Program Manager
Payments infrastructure, release engineering, and high-scale financial systems delivery.
-
Maps Client Engineering Program Manager
Client engineering programs for Maps platform capabilities.
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Lead Technical Program Manager
Payments and financial systems programs supporting enterprise clients.
Education & certifications
- Executive MBA, Valedictorian — Santa Clara University, Leavey School of Business
- B.S. Electronic Engineering — University College Dublin
- SAFe® 5 RTE · CSM · ITIL® Foundation
Contact
Open to Technical Program Manager roles in payments, platform, and enterprise product delivery. Reach out directly—I respond within one business day.
Email: donalquinlan@gmail.com
Phone: 408-234-7669
LinkedIn: linkedin.com/in/donal-quinlan
Location: San Jose, CA · Open to on-site / hybrid / remote