18 days
PPP program delivery
Delivered PPP payments capability in 18 days, enabling $10B in loans and protecting 100K+ jobs.
Senior Technical Program Manager
Platform Delivery, Release Governance & Production Readiness
Former Apple, Intuit, Johnson & Johnson, Vineti and Fiserv
15+ years leading enterprise platform delivery across fintech, consumer technology, healthcare, and AI-enabled products—combining execution discipline, governance, and business strategy to deliver measurable outcomes.
- Focus
- Platform Delivery & Release Governance
- Strength
- Risk Management, Dependency Management & Executive Alignment
- Approach
- Production Readiness, Compliance & Measurable Outcomes
About
Senior Technical Program Manager and delivery leader with 15+ years guiding enterprise-scale platforms through complex technical, operational, and regulatory challenges.
My work sits at the intersection of execution, governance, and business outcomes—aligning engineering, product, compliance, and executive stakeholders to deliver reliable systems at scale.
Across Apple, Intuit, Johnson & Johnson, Vineti, and Fiserv, I have led programs where speed, compliance, customer impact, and operational excellence all mattered simultaneously.
- End-to-end delivery ownership from roadmap through production readiness
- Cross-functional leadership across engineering, product, QA, and operations
- Dashboards and KPI frameworks for release health, incidents, and delivery progress
- Risk management, dependency management, and compliance governance
Career Highlights
Selected outcomes from payments and platform programs at scale.
<10 min
Deployment time reduction
Reduced deployment windows from ~2 hours to under 10 minutes for high-volume transaction systems.
98%
Environment stability
Improved development environment stability from 50% to 98% through standardized provisioning and ownership.
+20%
Engineering productivity
Increased engineering productivity ~20% by eliminating release bottlenecks and stabilizing development environments.
Case Studies
Representative programs demonstrating scope, leadership approach, and measurable results. Each case study has a dedicated page you can share directly—including on LinkedIn featured links.
Cross-functional program leadership
Apple Maps
Driving Cross-Organizational Alignment at Apple Maps
Coordinated delivery across engineering, quality, and leadership for a customer-facing platform reaching millions of users—representing 500+ Maps employees in Apple Program Office reviews and aligning organizations with competing priorities.
- Represented 500+ Maps employees in Apple-wide Program Office coordination
- Improved executive visibility into dependencies, risks, and delivery readiness
- Aligned engineering, quality, and leadership around shared outcomes
Crisis program management
Intuit Payroll
Delivering the Paycheck Protection Program in 18 Days
Stood up PPP payments capability in 18 days during a time-critical regulatory window—coordinating engineering, compliance, and operations while enabling $10B in loans and protecting 100K+ jobs.
- Aligned executive stakeholders under compressed timelines
- Managed cross-team dependencies and daily execution risk
- Delivered audit-ready, production-grade payments capability on deadline
Release engineering
Fiserv
Modernizing Release Delivery at Scale
Built and led a global release engineering organization to transform ~2-hour deployment windows into 8-minute releases—improving speed, governance, and audit readiness in a regulated financial environment.
- Standardized release processes, approval workflows, and production readiness criteria
- Automated deployment and audit-trail generation through AnthillPro and supporting tooling
- Supported regulatory audits including FFIEC, PCI, and SOC-related reviews
Platform delivery
Vineti
Restoring Predictable Delivery at Scale
Built a release management function, established governance processes, and introduced delivery visibility to transform an ad hoc release model into a predictable, measurable, and scalable operating system.
- Created and led a release management organization spanning multiple countries and time zones
- Reduced GitHub PR merge conflicts from weeks to minutes
- Increased engineering productivity by ~20% through workflow and process improvements
- Introduced dashboards, release visibility, and governance controls that improved delivery predictability
Product delivery
Ealu.ai
Applying Product, Governance, and Delivery Principles to AI
Ealu.ai serves as a practical environment for exploring how governance, compliance, product strategy, and delivery practices must evolve for AI-powered products.
The platform applies lessons learned from fintech, healthcare-adjacent systems, and enterprise release governance to modern AI workflows—treating security, privacy, trust, and operational readiness as first-class product requirements.
- Two-factor authentication from initial release—not a later add-on
- Privacy by design, including SSN detection and suppression in uploaded documents
- Human-centered AI focused on clarity, trust, and reduced user friction
Flagship product: Intake Flow · Live walkthrough and GitHub source review available upon request.
Read full case studyTPM Toolkit
Core competencies and methods applied across payments, platform, and product delivery programs.
Program execution
- End-to-end delivery ownership
- Roadmap sequencing & prioritization
- Dependency & risk management
- Compliance & governance frameworks
Operating cadence
- Agile delivery & SDLC improvement
- Executive status & stakeholder alignment
- Release health & incident KPI dashboards
- Capacity planning & delivery visibility
Technical fluency
- Payments & financial systems
- CI/CD & release engineering
- Platform scalability & production readiness
- Architecture alignment & deployment safety
Tools & certifications
- Jira (administration), Confluence, Trello
- SAFe® 5 Release Train Engineer (RTE)
- Certified Scrum Master (CSM)
- ITIL® Foundation
Resume
Full resume for recruiters and hiring managers. Download the PDF or review the experience snapshot.
Download resume (PDF)Experience snapshot
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Founder | Product & Program Leadership
Platform and product delivery for Ealu.ai, including Intake Flow—a patient intake app with AI-assisted form autofill (React, FastAPI, Fly.io). Happy to provide a live demo and GitHub code walkthrough upon request.
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Lead Technical Program Manager
Cross-functional program delivery in a regulated enterprise environment.
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Lead Technical Program Manager
Platform and product programs supporting cell and gene therapy operations.
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Senior Technical Program Manager
Payments infrastructure, release engineering, and high-scale financial systems delivery.
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Maps Client Engineering Program Manager
Client engineering programs for Maps platform capabilities.
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Lead Technical Program Manager
Payments and financial systems programs supporting enterprise clients.
Education & certifications
- Executive MBA, Valedictorian — Santa Clara University, Leavey School of Business
- B.S. Electronic Engineering — University College Dublin
- SAFe® 5 RTE · CSM · ITIL® Foundation
Contact
Open to Senior Technical Program Manager roles in platform delivery, release governance, and enterprise product programs. Reach out directly—I respond within one business day.
Email: donalquinlan@gmail.com
Phone: 408-234-7669
LinkedIn: linkedin.com/in/donal-quinlan
Location: San Jose, CA · Open to on-site / hybrid / remote